Business Manners Fundamentals
Etiquette and manners enable us to face whatever the future may bring with strength of character and integrity. This ever-adaptive code of behavior also allows us to be flexible enough to respect those whose beliefs and traditions differ from our own. Civility and courtesy, the outward expressions of human decency, are the proverbial glue that holds society together.
Good manners are not only indispensable in society, but they have a very practical value in the business world. With today’s culturally diverse workplace, individuals who know the rules of business etiquette are able to handle social situations with poise and grace and are more likely to be successful in their endeavors.
Success in getting, keeping, and advancing in a job depends 85 percent on soft or “people” skills; and 15 percent on technical knowledge and skills, according to three separate studies by Harvard University, the Carnegie Institute, and the Stanford Institute.
In this course you are going to walk away with certainty and confidence in your personal performance which build strength in your character. You will be able to pause and reflect on where you are headed personally and professionally and how your character and actions will shape your future.
